Customer Service Representative

Job Description:

Responding to queries and providing assistance for questions and problems
Following up with customers to ensure full resolution of issues
Running reports to analyze common complaints and problems
Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions
With no issues working onsite 100% (BGC, Taguig, Alabang, or Clark, Pampanga site)
With no issues working on night shifts, shifting schedule, weekends and holidays

Service Desk

Job Description:

Responsible for providing the first-line of telephone, chat, email, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users
Answers simple to complex questions about installation, operation, configuration, customization, and usage of assigned products
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to higher level within organization
Service Desk Agents will be required to support Service Desk Clients and the contractual service level in the achievement of prompt response, high level customer service and technical first contact support
They will be required to clearly articulate customer requirements and interface with a variety of Client/Internal second/third/fourth level teams and third party service providers
Will deal with all calls, email, chat, self-service/web portal to the Service Desk that can be varied and complex requiring a wide range of technical knowledge and interpersonal skills to assist, diagnose and or resolve issues
With no issues working onsite 100% (BGC, Taguig, Alabang, or Clark, Pampanga site)
With no issues working on night shifts, shifting schedule, weekends and holidays

You may visit our following recruitment hubs from Mondays through Fridays, 12:00 p.m. – 5:00 p.m.
BGC, Taguig - 19th Floor BGC Corporate center, 30th Street corner 11th Avenue, Bonifacio Global City, Taguig

Alabang - 5th Floor Recruitment Hub Vector II, Northgate Cyberzone Filinvest Corporate Center, Alabang, Muntinlupa City

Clark, Pampanga - BPO Tech Hub, GF SM Clark Malabanias Angeles City Pampanga (Infront of SMX Convention Center)

Why Infosys BPM Philippines:
- Quarterly Performance Bonus
- 24 Leaves annually
- Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
- Outstanding career development opportunities and fast track career progression
- Learning and Development Trainings
- We value Inclusion and Diversity
- Great Place to Work Certified
“ We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age, race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”

Customer Service Representative / Service Desk / Technical Support

About Infosys